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4 Commits
5477f91bb9
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6037643a28
| Author | SHA1 | Date | |
|---|---|---|---|
| 6037643a28 | |||
| de9dd7a49a | |||
| 47901d4a9f | |||
| 14bf25e83a |
3
.gitignore
vendored
3
.gitignore
vendored
@@ -3,8 +3,9 @@ src/.env
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.env
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log/
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.zip
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.vscode/
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.vscode
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evaluations
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groupped
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# Added by cargo
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#
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# already existing elements were commented out
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@@ -1,17 +1,16 @@
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use std::fmt::Debug;
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use chrono::Datelike;
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use itertools::Itertools;
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use polars::prelude::buffer::validate_utf8;
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use polars::prelude::*;
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use reqwest;
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use serde::Deserialize;
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use walkdir;
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use std::time::Duration;
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use std::env;
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use std::time::Duration;
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use csv;
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pub mod send_mail_util;
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pub mod zip_directory_util;
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#[derive(Debug, serde::Deserialize)]
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struct CsvHeader {
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CATEGORIA: String,
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@@ -29,17 +28,9 @@ struct CsvEvaluation {
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DISPONIBILIDADE: u8,
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CONHECIMENTO_TÉCNICO: u8,
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DIDATISMO: u8,
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ID_TALK: String
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ID_TALK: String,
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}
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// impl TryFrom::<csv::DeserializeRecordsIter<&[u8], CsvHeader>> for CsvEvaluation {
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// type Error = &'static str;
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// fn try_from(value: csv::DeserializeRecordsIter<&[u8], CsvHeader>) -> Result<Self, Self::Error> {
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// todo!()
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// }
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// }
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fn main() {
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match dotenv::dotenv().ok() {
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Some(_) => println!("Environment variables loaded from .env file"),
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@@ -52,7 +43,11 @@ fn main() {
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.unwrap_or("11432".to_string())
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.parse::<u16>()
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.unwrap_or(11432);
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let OLLAMA_AI_MODEL_DATA_SANITIZATION = env::var("OLLAMA_AI_MODEL_DATA_SANITIZATION").expect("Missing environment variable OLLAMA_AI_MODEL_DATA_SANITIZATION");
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let OLLAMA_AI_MODEL_DATA_SANITIZATION = env::var("OLLAMA_AI_MODEL_DATA_SANITIZATION")
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.expect("Missing environment variable OLLAMA_AI_MODEL_DATA_SANITIZATION");
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let BOT_EMAIL = env::var("BOT_EMAIL").expect("BOT_EMAIL has not been set!");
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let BOT_EMAIL_PASSWORD =
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env::var("BOT_EMAIL_PASSWORD").expect("BOT_EMAIL_PASSWORD has not been set!");
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let ip_address = ipaddress::IPAddress::parse(OLLAMA_URL.to_string());
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let OLLAMA_SANITIZED_IP = match ip_address {
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@@ -70,17 +65,33 @@ fn main() {
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let current_date = chrono::Local::now();
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let formatted_date = current_date.format("%Y-%m-%d").to_string();
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let previous_week_folder_names = std::fs::read_dir(std::path::Path::new("./evaluations")).expect("Failed to read directory ./evaluations")
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let current_date = chrono::Local::now();
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let first_day_of_current_week = current_date
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.date_naive()
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.week(chrono::Weekday::Sun)
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.first_day();
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let current_date_minus_one_week = first_day_of_current_week
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.checked_sub_days(chrono::Days::new(1))
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.expect("Failed to subtract one day");
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let first_day_of_last_week = current_date_minus_one_week
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.week(chrono::Weekday::Sun)
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.first_day();
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let last_day_of_last_week = current_date_minus_one_week
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.week(chrono::Weekday::Sun)
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.last_day();
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let previous_week_folder_names = std::fs::read_dir(std::path::Path::new("./evaluations"))
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.expect("Failed to read directory ./evaluations")
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.filter_map_ok(|entry| {
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if entry.metadata().unwrap().is_dir() {
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Some(entry.file_name())
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}
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else {
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} else {
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None
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}
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})
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.filter_map_ok(|entry_string_name| {
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let regex_match_date = regex::Regex::new(r"(\d{4}-\d{2}-\d{2})").expect("Failed to build regex");
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let regex_match_date =
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regex::Regex::new(r"(\d{4}-\d{2}-\d{2})").expect("Failed to build regex");
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let filename = entry_string_name.to_str().unwrap();
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let matches_find = regex_match_date.find(filename);
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@@ -89,15 +100,13 @@ fn main() {
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Some(found) => {
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let date = chrono::NaiveDate::parse_from_str(found.as_str(), "%Y-%m-%d");
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return Some((date.unwrap().week(chrono::Weekday::Sun), entry_string_name));
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},
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None => {return None;}
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}
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None => {
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return None;
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}
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};
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})
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.filter_map_ok(|(week, directory_string)| {
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let current_date = chrono::Local::now();
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let first_day_of_current_week = current_date.date_naive().week(chrono::Weekday::Sun).first_day();
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let current_date_minus_one_week = first_day_of_current_week.checked_sub_days(chrono::Days::new(1)).expect("Failed to subtract one day");
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let first_day_of_last_week = current_date_minus_one_week.week(chrono::Weekday::Sun).first_day();
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let first_day_of_week_in_folder_name = week.first_day();
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if first_day_of_last_week == first_day_of_week_in_folder_name {
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@@ -106,70 +115,104 @@ fn main() {
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return None;
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})
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.filter_map(|value| {
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if value.is_ok() {return Some(value.unwrap());}
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else {return None;}
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if value.is_ok() {
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return Some(value.unwrap());
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} else {
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return None;
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}
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})
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.sorted()
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.collect_vec();
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println!("{:?}", previous_week_folder_names);
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let prompt_data_sanitization = std::fs::read_to_string("./PROMPT_DATA_SANITIZATION.txt").expect("Failed to read PROMPT_DATA_SANITIZATION.txt");
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let prompt_data_sanitization = std::fs::read_to_string("./PROMPT_DATA_SANITIZATION.txt")
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.expect("Failed to read PROMPT_DATA_SANITIZATION.txt");
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let client = reqwest::blocking::Client::new();
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let a = previous_week_folder_names.iter().map(|folder_name| {
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let groupped_values = previous_week_folder_names
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.iter()
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.map(|folder_name| {
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let folder_base_path = std::path::Path::new("./evaluations");
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let folder_date_path = folder_base_path.join(folder_name);
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std::fs::read_dir(folder_date_path)
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})
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.filter_map_ok(|files_inside_folder_on_date |
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{
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files_inside_folder_on_date.filter_ok(|entry| {
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let entry_file_name_as_str = entry.file_name().into_string().expect("Failed to get filename as a String");
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entry_file_name_as_str.ends_with(".csv") &&
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!entry_file_name_as_str.contains("response_time.csv")
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.filter_map_ok(|files_inside_folder_on_date| {
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let groupped_by_user_on_day = files_inside_folder_on_date
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.filter_ok(|entry| {
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let entry_file_name_as_str = entry
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.file_name()
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.into_string()
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.expect("Failed to get filename as a String");
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entry_file_name_as_str.ends_with(".csv")
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&& !entry_file_name_as_str.contains("response_time.csv")
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})
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.filter_map(|value| {
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if value.is_ok() {return Some(value.unwrap());}
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if value.is_ok() {
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return Some(value.unwrap());
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}
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None
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})
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.take(1)
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.map(|file_name_csv| {
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println!("{:?}", file_name_csv.path());
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let file_contents = std::fs::read_to_string(file_name_csv.path()).expect("Failed to read CSV file");
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let file_contents = std::fs::read_to_string(file_name_csv.path())
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.expect("Failed to read CSV file");
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let ollama_api_request = client.post(format!("http://{OLLAMA_SANITIZED_IP}:{OLLAMA_PORT}/api/generate"))
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let ollama_api_request = client
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.post(format!(
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"http://{OLLAMA_SANITIZED_IP}:{OLLAMA_PORT}/api/generate"
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))
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.body(
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serde_json::json!({
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"model": OLLAMA_AI_MODEL_DATA_SANITIZATION,
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"prompt": format!("{prompt_data_sanitization} \n{file_contents}"),
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"temperature": 0.0, // Get predictable and reproducible output
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"stream": false,
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}).to_string()
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})
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.to_string(),
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);
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let result = ollama_api_request.timeout(Duration::from_secs(3600)).send();
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match result {
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Ok(response) => {println!("Response: {:?}", response);
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let response_json = response.json::<serde_json::Value>().expect("Failed to deserialize response to JSON");
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Ok(response) => {
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println!("Response: {:?}", response);
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let response_json = response
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.json::<serde_json::Value>()
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.expect("Failed to deserialize response to JSON");
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let ai_response = response_json["response"]
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.as_str()
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.expect("Failed to get AI response as string");
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let ai_response = ai_response.to_string();
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let ai_response = if let Some(resp) = ai_response.strip_prefix(" ").unwrap_or(&ai_response).strip_prefix("```csv\n") { resp.to_string() } else { ai_response };
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let ai_response = if let Some(resp) = ai_response.strip_suffix(" ").unwrap_or(&ai_response).strip_suffix("```") { resp.to_string() } else { ai_response };
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return Ok((ai_response, file_name_csv));
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},
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Err(error) => {println!("Error {error}"); return Err(error);}
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let ai_response = if let Some(resp) = ai_response
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.strip_prefix(" ")
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.unwrap_or(&ai_response)
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.strip_prefix("```csv\n")
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{
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resp.to_string()
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} else {
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ai_response
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};
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let ai_response = if let Some(resp) = ai_response
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.strip_suffix(" ")
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.unwrap_or(&ai_response)
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.strip_suffix("```")
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{
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resp.to_string()
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} else {
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ai_response
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};
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return Ok((ai_response, file_name_csv));
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}
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Err(error) => {
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println!("Error {error}");
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return Err(error);
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}
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};
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})
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.filter_map_ok(|(ai_repsonse, file_path_csv)| {
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let mut reader = csv::ReaderBuilder::new()
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@@ -179,73 +222,159 @@ fn main() {
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let mut deserialized_iter = reader.deserialize::<CsvHeader>();
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let mut columns = deserialized_iter.filter_ok(|value| {
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value.PONTOS.is_some()
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})
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let mut columns = deserialized_iter
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.filter_ok(|value| value.PONTOS.is_some())
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.map_ok(|value| {
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let col = Column::new(value.CATEGORIA.into(), [value.PONTOS.unwrap() as u32]);
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let col =
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Column::new(value.CATEGORIA.into(), [value.PONTOS.unwrap() as u32]);
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col
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})
|
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.filter_map(|value| {
|
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if value.is_ok() {return Some(value.unwrap());}
|
||||
if value.is_ok() {
|
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return Some(value.unwrap());
|
||||
}
|
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None
|
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})
|
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.collect_vec();
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|
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if columns.len() != 9 { return None;}
|
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if columns.len() != 9 {
|
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return None;
|
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}
|
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|
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// Parse id talk from file_path
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// filename example is: CC - Erraoander Quintana - 515578 - 20251020515578.csv
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// id talk is the last information, so in the example is: 20251020515578
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let regex_filename = regex::Regex::new(r"(CC - )((\w+\s*)+) - (\d+) - (\d+).csv").unwrap();
|
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let regex_filename =
|
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regex::Regex::new(r"(CC - )((\w+\s*)+) - (\d+) - (\d+).csv").unwrap();
|
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|
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let filename = file_path_csv
|
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.file_name()
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.into_string()
|
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.expect("Failed to convert file name as Rust &str");
|
||||
let found_regex_groups_in_filename = regex_filename.captures(
|
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filename.as_str()
|
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).expect("Failed to do regex capture");
|
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let found_regex_groups_in_filename = regex_filename
|
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.captures(filename.as_str())
|
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.expect("Failed to do regex capture");
|
||||
|
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let user_name = found_regex_groups_in_filename.get(2).expect("Failed to get the id from regex maches");
|
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let talk_id = found_regex_groups_in_filename.get(5).expect("Failed to get the id from regex maches");
|
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let user_name = found_regex_groups_in_filename
|
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.get(2)
|
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.expect("Failed to get the id from regex maches");
|
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let talk_id = found_regex_groups_in_filename
|
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.get(5)
|
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.expect("Failed to get the id from regex maches");
|
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|
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columns.push(Column::new("ID_TALK".into(), [talk_id.clone().as_str()]));
|
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|
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let df = polars::frame::DataFrame::new(columns).expect("Failed to concatenate into a dataframe");
|
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|
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println!("{:?}", df);
|
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// Create a dataframe with the evaluation columns plus the talk id
|
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let df = polars::frame::DataFrame::new(columns)
|
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.expect("Failed to concatenate into a dataframe");
|
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|
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// return a tuple with the dataframe and the user name, so it can be correctly merged after
|
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return Some((user_name.as_str().to_owned(), df));
|
||||
|
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})
|
||||
.for_each(|username| {});
|
||||
// println!("{:?}", files_inside_folder_on_date);
|
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.filter_map(|res| {
|
||||
if res.is_ok() {
|
||||
return Some(res.unwrap());
|
||||
}
|
||||
return None;
|
||||
})
|
||||
.into_group_map()
|
||||
.into_iter()
|
||||
.map(|(name, eval_dataframe_vec)| {
|
||||
let groupped_df = eval_dataframe_vec
|
||||
.iter()
|
||||
.cloned()
|
||||
.reduce(|acc, e| acc.vstack(&e).unwrap())
|
||||
.expect("Failed to concatenate dataframes");
|
||||
(name, groupped_df)
|
||||
})
|
||||
.into_group_map();
|
||||
|
||||
return Some(());
|
||||
dbg!(&groupped_by_user_on_day);
|
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return Some(groupped_by_user_on_day);
|
||||
})
|
||||
.filter_map(|res| {
|
||||
if res.is_ok() {
|
||||
return Some(res.unwrap());
|
||||
}
|
||||
return None;
|
||||
})
|
||||
.reduce(|mut acc, mut e| {
|
||||
e.iter_mut().for_each(|(key, val)| {
|
||||
if acc.contains_key(key) {
|
||||
acc.get_mut(key)
|
||||
.expect("Failed to obtain key that should already be present")
|
||||
.append(val);
|
||||
} else {
|
||||
acc.insert(key.to_owned(), val.to_owned());
|
||||
}
|
||||
});
|
||||
acc
|
||||
})
|
||||
.and_then(|groupped_hashmap_df| {
|
||||
let result = groupped_hashmap_df
|
||||
.iter()
|
||||
.map(|(key, val)| {
|
||||
let dfs = val
|
||||
.iter()
|
||||
.cloned()
|
||||
.reduce(|acc, e| acc.vstack(&e).unwrap())
|
||||
.expect("Failed to concatenate dataframes");
|
||||
(key.clone(), dfs)
|
||||
})
|
||||
.collect_vec();
|
||||
return Some(result);
|
||||
});
|
||||
|
||||
// println!("{:?}", a);
|
||||
|
||||
|
||||
// Read CSV files inside folder
|
||||
|
||||
// Use AI to sanitize the data
|
||||
|
||||
// Save into a hashmap, with the user name as key, the date, evaluation
|
||||
|
||||
// Final file should look like
|
||||
/*
|
||||
Header: Att1, att2, att3, ...
|
||||
categoria1
|
||||
categoria2
|
||||
categoria3
|
||||
...
|
||||
|
||||
*/
|
||||
|
||||
|
||||
// Setup groupped folder
|
||||
if !std::fs::exists(format!("./groupped/")).unwrap() {
|
||||
std::fs::create_dir(format!("./groupped")).expect("Failed to create directory")
|
||||
}
|
||||
|
||||
// Setup previous week folder
|
||||
if !std::fs::exists(format!(
|
||||
"./groupped/{first_day_of_last_week} - {last_day_of_last_week}"
|
||||
))
|
||||
.unwrap()
|
||||
{
|
||||
std::fs::create_dir(format!(
|
||||
"./groupped/{first_day_of_last_week} - {last_day_of_last_week}"
|
||||
))
|
||||
.expect("Failed to create directory")
|
||||
}
|
||||
|
||||
match groupped_values {
|
||||
Some(mut val) => {
|
||||
val.iter_mut().for_each(|(agent, groupped_evaluations)| {
|
||||
let mut save_file_csv = std::fs::File::create(format!(
|
||||
"./groupped/{first_day_of_last_week} - {last_day_of_last_week}/{agent}"
|
||||
))
|
||||
.expect("Could not create csv file for saving");
|
||||
CsvWriter::new(&mut save_file_csv)
|
||||
.include_header(true)
|
||||
.with_separator(b';')
|
||||
.finish(groupped_evaluations)
|
||||
.expect("Failed to save Groupped DataFrame to CSV File");
|
||||
});
|
||||
}
|
||||
None => {}
|
||||
}
|
||||
|
||||
zip_directory_util::zip_directory_util::zip_source_dir_to_dst_file(
|
||||
std::path::Path::new(&format!(
|
||||
"./groupped/{first_day_of_last_week} - {last_day_of_last_week}"
|
||||
)),
|
||||
std::path::Path::new(&format!(
|
||||
"./groupped/{first_day_of_last_week} - {last_day_of_last_week}.zip"
|
||||
)),
|
||||
);
|
||||
|
||||
let recipients = "Wilson da Conceição Oliveira <wilson.oliveira@nova.net.br>, Isadora G. Moura de Moura <isadora.moura@nova.net.br>";
|
||||
send_mail_util::send_mail_util::send_email(
|
||||
&format!(
|
||||
"Relatório agrupado dos atendimentos semana {first_day_of_last_week} - {last_day_of_last_week}"
|
||||
),
|
||||
&BOT_EMAIL,
|
||||
&BOT_EMAIL_PASSWORD,
|
||||
recipients,
|
||||
&format!("./groupped/{first_day_of_last_week} - {last_day_of_last_week}.zip"),
|
||||
);
|
||||
}
|
||||
271
src/main.rs
271
src/main.rs
@@ -166,12 +166,20 @@ fn main() -> anyhow::Result<()> {
|
||||
|
||||
// Create a folder named with the day_before
|
||||
if !std::fs::exists(format!("./evaluations/{formatted_day_before}")).unwrap() {
|
||||
std::fs::create_dir(format!("./evaluations/{formatted_day_before}")).expect("Failed to create directory")
|
||||
std::fs::create_dir(format!("./evaluations/{formatted_day_before}"))
|
||||
.expect("Failed to create directory")
|
||||
}
|
||||
|
||||
// Create the response time folder
|
||||
if !std::fs::exists(format!("./evaluations/{formatted_day_before}/response_time.csv")).unwrap() {
|
||||
let mut response_time_file = std::fs::File::create_new(format!("./evaluations/{formatted_day_before}/response_time.csv")).expect("Failed to response_time.csv");
|
||||
if !std::fs::exists(format!(
|
||||
"./evaluations/{formatted_day_before}/response_time.csv"
|
||||
))
|
||||
.unwrap()
|
||||
{
|
||||
let mut response_time_file = std::fs::File::create_new(format!(
|
||||
"./evaluations/{formatted_day_before}/response_time.csv"
|
||||
))
|
||||
.expect("Failed to response_time.csv");
|
||||
}
|
||||
|
||||
// Read system prompt
|
||||
@@ -179,7 +187,13 @@ fn main() -> anyhow::Result<()> {
|
||||
let filter_file_contents = std::fs::read_to_string("FILTER.txt").unwrap_or(String::new());
|
||||
let filter_keywords = filter_file_contents.split("\n").collect::<Vec<&str>>();
|
||||
|
||||
let talks_array = get_piperun_chats_on_date(&PIPERUN_API_URL, &client, &access_token, formatted_day_before_at_midnight, formatted_day_before_at_23_59_59);
|
||||
let talks_array = get_piperun_chats_on_date(
|
||||
&PIPERUN_API_URL,
|
||||
&client,
|
||||
&access_token,
|
||||
formatted_day_before_at_midnight,
|
||||
formatted_day_before_at_23_59_59,
|
||||
);
|
||||
|
||||
println!("Number of consolidated talks: {}", talks_array.len());
|
||||
|
||||
@@ -215,41 +229,82 @@ fn main() -> anyhow::Result<()> {
|
||||
let talk_id_get_result = talk_id_get_request.send();
|
||||
|
||||
return talk_id_get_result;
|
||||
}).filter_map_ok(|result| {
|
||||
let json = result.json::<serde_json::Value>().expect("Failed to deserialize response to JSON").to_owned();
|
||||
})
|
||||
.filter_map_ok(|result| {
|
||||
let json = result
|
||||
.json::<serde_json::Value>()
|
||||
.expect("Failed to deserialize response to JSON")
|
||||
.to_owned();
|
||||
let talk_histories = &json["talk_histories"];
|
||||
let data = &talk_histories["data"];
|
||||
|
||||
// Filter chats that have very few messages
|
||||
let talk_lenght = talk_histories.as_array().expect("Wrong message type received from talk histories").len();
|
||||
if talk_lenght < MINIMUM_NUMBER_OF_MESSAGES_TO_EVALUATE {return None;}
|
||||
let talk_lenght = talk_histories
|
||||
.as_array()
|
||||
.expect("Wrong message type received from talk histories")
|
||||
.len();
|
||||
if talk_lenght < MINIMUM_NUMBER_OF_MESSAGES_TO_EVALUATE {
|
||||
return None;
|
||||
}
|
||||
|
||||
// Filter chats that have less that specified ammount of talks with support agent form the last queue transfer
|
||||
let found = talk_histories.as_array().expect("Wrong message type received from talk histories").into_iter().enumerate().find(|(pos, message_object)|{
|
||||
let message = message_object["message"].as_str().expect("Failed to decode message as string");
|
||||
let found = message.find("Atendimento transferido para a fila [NovaNet -> Atendimento -> Suporte]");
|
||||
let found = talk_histories
|
||||
.as_array()
|
||||
.expect("Wrong message type received from talk histories")
|
||||
.into_iter()
|
||||
.enumerate()
|
||||
.find(|(pos, message_object)| {
|
||||
let message = message_object["message"]
|
||||
.as_str()
|
||||
.expect("Failed to decode message as string");
|
||||
let found = message.find(
|
||||
"Atendimento transferido para a fila [NovaNet -> Atendimento -> Suporte]",
|
||||
);
|
||||
found.is_some()
|
||||
});
|
||||
|
||||
match found {
|
||||
None => {return None;},
|
||||
None => {
|
||||
return None;
|
||||
}
|
||||
Some(pos) => {
|
||||
let pos_found = pos.0;
|
||||
if pos_found < MINIMUM_NUMBER_OF_MESSAGES_WITH_AGENT_TO_EVALUATE {return None;}
|
||||
if pos_found < MINIMUM_NUMBER_OF_MESSAGES_WITH_AGENT_TO_EVALUATE {
|
||||
return None;
|
||||
}
|
||||
}
|
||||
};
|
||||
|
||||
// Filter Bot finished chats
|
||||
if json["agent"]["user"]["name"].as_str().unwrap_or("unknown_user") == "PipeBot" {return None;}
|
||||
if json["agent"]["user"]["name"]
|
||||
.as_str()
|
||||
.unwrap_or("unknown_user")
|
||||
== "PipeBot"
|
||||
{
|
||||
return None;
|
||||
}
|
||||
|
||||
// Apply keyword based filtering
|
||||
let filter_keywords_found = talk_histories.as_array().expect("Wrong message type received from talk histories").into_iter().any(|message_object|{
|
||||
let message = message_object["message"].as_str().expect("Failed to decode message as string");
|
||||
let found = filter_keywords.iter().any(|keyword|{message.to_uppercase().find(&keyword.to_uppercase()).is_some()});
|
||||
let filter_keywords_found = talk_histories
|
||||
.as_array()
|
||||
.expect("Wrong message type received from talk histories")
|
||||
.into_iter()
|
||||
.any(|message_object| {
|
||||
let message = message_object["message"]
|
||||
.as_str()
|
||||
.expect("Failed to decode message as string");
|
||||
let found = filter_keywords.iter().any(|keyword| {
|
||||
message
|
||||
.to_uppercase()
|
||||
.find(&keyword.to_uppercase())
|
||||
.is_some()
|
||||
});
|
||||
found
|
||||
});
|
||||
|
||||
if filter_keywords_found {return None;}
|
||||
if filter_keywords_found {
|
||||
return None;
|
||||
}
|
||||
|
||||
return Some(json);
|
||||
});
|
||||
@@ -267,28 +322,42 @@ fn main() -> anyhow::Result<()> {
|
||||
|
||||
// find the bot transfer message
|
||||
let bot_transfer_message = talk_histories
|
||||
.as_array().expect("Wrong message type received from talk histories").into_iter()
|
||||
.as_array()
|
||||
.expect("Wrong message type received from talk histories")
|
||||
.into_iter()
|
||||
.enumerate()
|
||||
.filter(|(pos, message_object)| {
|
||||
let user_name = message_object["user"]["name"].as_str().expect("Failed to decode message as string");
|
||||
let user_name = message_object["user"]["name"]
|
||||
.as_str()
|
||||
.expect("Failed to decode message as string");
|
||||
user_name == "PipeBot".to_string()
|
||||
}).find(|(pos, message_object)|{
|
||||
let message = message_object["message"].as_str().expect("Failed to decode message as string");
|
||||
})
|
||||
.find(|(pos, message_object)| {
|
||||
let message = message_object["message"]
|
||||
.as_str()
|
||||
.expect("Failed to decode message as string");
|
||||
// let found = message.find("Atendimento transferido para a fila [NovaNet -> Atendimento -> Suporte]");
|
||||
let found = message.find("Atendimento entregue da fila de espera para o agente");
|
||||
let found =
|
||||
message.find("Atendimento entregue da fila de espera para o agente");
|
||||
found.is_some()
|
||||
});
|
||||
|
||||
// Find first agent message sent after the last bot message
|
||||
let (pos, transfer_message) = bot_transfer_message.expect("Failed to get the transfer bot message position");
|
||||
let (pos, transfer_message) =
|
||||
bot_transfer_message.expect("Failed to get the transfer bot message position");
|
||||
|
||||
let msg = talk_histories.as_array().expect("Wrong message type received from talk histories").into_iter()
|
||||
let msg = talk_histories
|
||||
.as_array()
|
||||
.expect("Wrong message type received from talk histories")
|
||||
.into_iter()
|
||||
.take(pos)
|
||||
.rev()
|
||||
.filter(|message| {
|
||||
message["type"] == "out".to_string() && message["user"]["name"] != "PipeBot".to_string()
|
||||
message["type"] == "out".to_string()
|
||||
&& message["user"]["name"] != "PipeBot".to_string()
|
||||
})
|
||||
.take(1).collect_vec();
|
||||
.take(1)
|
||||
.collect_vec();
|
||||
|
||||
let agent_first_message = msg[0];
|
||||
|
||||
@@ -297,45 +366,73 @@ fn main() -> anyhow::Result<()> {
|
||||
|
||||
let format = "%Y-%m-%d %H:%M:%S";
|
||||
|
||||
let date_user_message_sent_parsed = match chrono::NaiveDateTime::parse_from_str(date_user_message_sent, format) {
|
||||
let date_user_message_sent_parsed =
|
||||
match chrono::NaiveDateTime::parse_from_str(date_user_message_sent, format) {
|
||||
Ok(dt) => dt,
|
||||
Err(e) => {println!("Error parsing DateTime: {}", e); panic!("Failed parsing date")},
|
||||
Err(e) => {
|
||||
println!("Error parsing DateTime: {}", e);
|
||||
panic!("Failed parsing date")
|
||||
}
|
||||
};
|
||||
|
||||
let date_transfer_message_sent_parsed = match chrono::NaiveDateTime::parse_from_str(transfer_message["sent_at"].as_str().unwrap(), format) {
|
||||
let date_transfer_message_sent_parsed = match chrono::NaiveDateTime::parse_from_str(
|
||||
transfer_message["sent_at"].as_str().unwrap(),
|
||||
format,
|
||||
) {
|
||||
Ok(dt) => dt,
|
||||
Err(e) => {println!("Error parsing DateTime: {}", e); panic!("Failed parsing date")},
|
||||
Err(e) => {
|
||||
println!("Error parsing DateTime: {}", e);
|
||||
panic!("Failed parsing date")
|
||||
}
|
||||
};
|
||||
|
||||
let response_time = (date_user_message_sent_parsed - date_transfer_message_sent_parsed).as_seconds_f32();
|
||||
let name = agent_first_message["user"]["name"].as_str().unwrap().to_owned();
|
||||
let response_time = (date_user_message_sent_parsed - date_transfer_message_sent_parsed)
|
||||
.as_seconds_f32();
|
||||
let name = agent_first_message["user"]["name"]
|
||||
.as_str()
|
||||
.unwrap()
|
||||
.to_owned();
|
||||
let id = json["tracking_number"].as_str().unwrap_or("").to_owned();
|
||||
let bot_transfer_date = date_transfer_message_sent_parsed.to_owned();
|
||||
let user_response_date = date_user_message_sent.to_owned();
|
||||
println!("response_time: {}s", (date_user_message_sent_parsed - date_transfer_message_sent_parsed).as_seconds_f32());
|
||||
println!(
|
||||
"response_time: {}s",
|
||||
(date_user_message_sent_parsed - date_transfer_message_sent_parsed)
|
||||
.as_seconds_f32()
|
||||
);
|
||||
|
||||
format!("{};{};{};{};{}", name, id, response_time, bot_transfer_date, user_response_date)
|
||||
}).reduce(|acc, e|{format!("{}\n{}",acc,e)})
|
||||
format!(
|
||||
"{};{};{};{};{}",
|
||||
name, id, response_time, bot_transfer_date, user_response_date
|
||||
)
|
||||
})
|
||||
.reduce(|acc, e| format!("{}\n{}", acc, e))
|
||||
.unwrap_or("".to_string());
|
||||
|
||||
// return Ok(());
|
||||
// Open file and write to it
|
||||
let header = "NOME;ID_TALK;TEMPO DE RESPOSTA;TRANFERENCIA PELO BOT;PRIMEIRA RESPOSTA DO AGENTE";
|
||||
let mut response_time_file = std::fs::OpenOptions::new().write(true).open(format!("./evaluations/{formatted_day_before}/response_time.csv")).expect("Failed to open response time file for write");
|
||||
response_time_file.write_all(format!("{header}\n{response_time}").as_bytes()).expect("Failed to write header to file");
|
||||
let mut response_time_file = std::fs::OpenOptions::new()
|
||||
.write(true)
|
||||
.open(format!(
|
||||
"./evaluations/{formatted_day_before}/response_time.csv"
|
||||
))
|
||||
.expect("Failed to open response time file for write");
|
||||
response_time_file
|
||||
.write_all(format!("{header}\n{response_time}").as_bytes())
|
||||
.expect("Failed to write header to file");
|
||||
|
||||
filtered_chats
|
||||
.clone()
|
||||
.skip(0)
|
||||
.take(10)
|
||||
.for_each(|result| {
|
||||
filtered_chats.clone().skip(0).take(10).for_each(|result| {
|
||||
let json = result.unwrap();
|
||||
let talk_histories = &json["talk_histories"];
|
||||
let data = &talk_histories["data"];
|
||||
|
||||
let talk = talk_histories.as_array().expect("Wrong message type received from talk histories").iter().rev().map(|message_object|
|
||||
{
|
||||
|
||||
let talk = talk_histories
|
||||
.as_array()
|
||||
.expect("Wrong message type received from talk histories")
|
||||
.iter()
|
||||
.rev()
|
||||
.map(|message_object| {
|
||||
let new_json_filtered = format!(
|
||||
"{{
|
||||
message: {},
|
||||
@@ -350,25 +447,34 @@ fn main() -> anyhow::Result<()> {
|
||||
);
|
||||
// println!("{}", new_json_filtered);
|
||||
new_json_filtered
|
||||
}).reduce(|acc, e| {format!("{acc}\n{e}")}).expect("Error extracting talk");
|
||||
})
|
||||
.reduce(|acc, e| format!("{acc}\n{e}"))
|
||||
.expect("Error extracting talk");
|
||||
|
||||
println!("{prompt}\n {talk}");
|
||||
|
||||
let ollama_api_request = client.post(format!("http://{OLLAMA_SANITIZED_IP}:{OLLAMA_PORT}/api/generate"))
|
||||
let ollama_api_request = client
|
||||
.post(format!(
|
||||
"http://{OLLAMA_SANITIZED_IP}:{OLLAMA_PORT}/api/generate"
|
||||
))
|
||||
.body(
|
||||
serde_json::json!({
|
||||
"model": OLLAMA_AI_MODEL,
|
||||
"prompt": format!("{prompt} \n{talk}"),
|
||||
// "options": serde_json::json!({"temperature": 0.1}),
|
||||
"stream": false,
|
||||
}).to_string()
|
||||
})
|
||||
.to_string(),
|
||||
);
|
||||
|
||||
let result = ollama_api_request.timeout(Duration::from_secs(3600)).send();
|
||||
|
||||
match result {
|
||||
Ok(response) => {println!("Response: {:?}", response);
|
||||
let response_json = response.json::<serde_json::Value>().expect("Failed to deserialize response to JSON");
|
||||
Ok(response) => {
|
||||
println!("Response: {:?}", response);
|
||||
let response_json = response
|
||||
.json::<serde_json::Value>()
|
||||
.expect("Failed to deserialize response to JSON");
|
||||
println!("{}", response_json);
|
||||
let ai_response = response_json["response"]
|
||||
.as_str()
|
||||
@@ -379,13 +485,31 @@ fn main() -> anyhow::Result<()> {
|
||||
|
||||
// Save the CSV response to a file
|
||||
|
||||
let user_name = &json["agent"]["user"]["name"].as_str().unwrap_or("unknown_user");
|
||||
let user_name = &json["agent"]["user"]["name"]
|
||||
.as_str()
|
||||
.unwrap_or("unknown_user");
|
||||
let talk_id = &json["id"].as_u64().unwrap_or(0);
|
||||
let tracking_number = &json["tracking_number"].as_str().unwrap_or("");
|
||||
std::fs::write(format!("./evaluations/{}/{} - {} - {}.csv", formatted_day_before, user_name, talk_id, tracking_number), csv_response).expect("Unable to write file");
|
||||
std::fs::write(format!("./evaluations/{}/{} - {} - {} - prompt.txt", formatted_day_before, user_name, talk_id, tracking_number), format!("{prompt} \n{talk}")).expect("Unable to write file");
|
||||
},
|
||||
Err(error) => {println!("Error {error}");}
|
||||
std::fs::write(
|
||||
format!(
|
||||
"./evaluations/{}/{} - {} - {}.csv",
|
||||
formatted_day_before, user_name, talk_id, tracking_number
|
||||
),
|
||||
csv_response,
|
||||
)
|
||||
.expect("Unable to write file");
|
||||
std::fs::write(
|
||||
format!(
|
||||
"./evaluations/{}/{} - {} - {} - prompt.txt",
|
||||
formatted_day_before, user_name, talk_id, tracking_number
|
||||
),
|
||||
format!("{prompt} \n{talk}"),
|
||||
)
|
||||
.expect("Unable to write file");
|
||||
}
|
||||
Err(error) => {
|
||||
println!("Error {error}");
|
||||
}
|
||||
};
|
||||
});
|
||||
|
||||
@@ -410,7 +534,13 @@ fn main() -> anyhow::Result<()> {
|
||||
return Ok(());
|
||||
}
|
||||
|
||||
fn get_piperun_chats_on_date(PIPERUN_API_URL: &String, client: &reqwest::blocking::Client, access_token: &String, formatted_day_before_at_midnight: String, formatted_day_before_at_23_59_59: String) -> Vec<serde_json::Value> {
|
||||
fn get_piperun_chats_on_date(
|
||||
PIPERUN_API_URL: &String,
|
||||
client: &reqwest::blocking::Client,
|
||||
access_token: &String,
|
||||
formatted_day_before_at_midnight: String,
|
||||
formatted_day_before_at_23_59_59: String,
|
||||
) -> Vec<serde_json::Value> {
|
||||
let start_of_talk_code: String = "talk_start".to_string();
|
||||
let support_queue_id: String = "13".to_string();
|
||||
|
||||
@@ -455,12 +585,20 @@ fn get_piperun_chats_on_date(PIPERUN_API_URL: &String, client: &reqwest::blockin
|
||||
}
|
||||
};
|
||||
|
||||
let mut aggregated_talks = json_response["data"].as_array().expect("Failed to parse messages as array").to_owned();
|
||||
let mut aggregated_talks = json_response["data"]
|
||||
.as_array()
|
||||
.expect("Failed to parse messages as array")
|
||||
.to_owned();
|
||||
|
||||
let current_page = json_response["current_page"].as_i64().expect("Failed to obtain current page number");
|
||||
let last_page = json_response["last_page"].as_i64().expect("Failed to obtain current page number");
|
||||
let current_page = json_response["current_page"]
|
||||
.as_i64()
|
||||
.expect("Failed to obtain current page number");
|
||||
let last_page = json_response["last_page"]
|
||||
.as_i64()
|
||||
.expect("Failed to obtain current page number");
|
||||
|
||||
let mut all_other_messages = (current_page..last_page).into_iter()
|
||||
let mut all_other_messages = (current_page..last_page)
|
||||
.into_iter()
|
||||
.map(|page| {
|
||||
let page_to_request = page + 1;
|
||||
let talks_request = client
|
||||
@@ -499,14 +637,19 @@ fn get_piperun_chats_on_date(PIPERUN_API_URL: &String, client: &reqwest::blockin
|
||||
}
|
||||
};
|
||||
|
||||
let aggregated_talks = json_response["data"].as_array().expect("Failed to parse messages as array").to_owned();
|
||||
let aggregated_talks = json_response["data"]
|
||||
.as_array()
|
||||
.expect("Failed to parse messages as array")
|
||||
.to_owned();
|
||||
|
||||
return aggregated_talks;
|
||||
})
|
||||
.reduce(|mut this, mut acc| {acc.append(&mut this); acc})
|
||||
.reduce(|mut this, mut acc| {
|
||||
acc.append(&mut this);
|
||||
acc
|
||||
})
|
||||
.expect("Failed to concatenate all vectors of messages");
|
||||
|
||||
|
||||
aggregated_talks.append(&mut all_other_messages);
|
||||
aggregated_talks
|
||||
}
|
||||
|
||||
46
src/send_mail_util.rs
Normal file
46
src/send_mail_util.rs
Normal file
@@ -0,0 +1,46 @@
|
||||
pub mod send_mail_util {
|
||||
use lettre::{
|
||||
Message, SmtpTransport, Transport,
|
||||
message::{self, Attachment, Mailboxes, MultiPart, SinglePart, header::ContentType},
|
||||
};
|
||||
|
||||
pub fn send_email(
|
||||
subject_of_email: &str,
|
||||
bot_email: &str,
|
||||
bot_email_password: &str,
|
||||
to: &str,
|
||||
zip_file_name: &str,
|
||||
) {
|
||||
let filebody = std::fs::read(zip_file_name).unwrap();
|
||||
let content_type = ContentType::parse("application/zip").unwrap();
|
||||
let attachment = Attachment::new(zip_file_name.to_string()).body(filebody, content_type);
|
||||
let mailboxes: Mailboxes = to.parse().unwrap();
|
||||
let to_header: message::header::To = mailboxes.into();
|
||||
|
||||
let email = Message::builder()
|
||||
.from(format!("PipeRUN bot <{bot_email}>").parse().unwrap())
|
||||
.reply_to(format!("PipeRUN bot <{bot_email}>").parse().unwrap())
|
||||
.mailbox(to_header)
|
||||
.subject(format!("{subject_of_email}"))
|
||||
.multipart(
|
||||
MultiPart::mixed()
|
||||
.singlepart(
|
||||
SinglePart::builder()
|
||||
.header(ContentType::TEXT_PLAIN)
|
||||
.body(String::from("Avaliacao dos atendimentos")),
|
||||
)
|
||||
.singlepart(attachment),
|
||||
)
|
||||
.unwrap();
|
||||
|
||||
// Create the SMTPS transport
|
||||
let sender = SmtpTransport::from_url(&format!(
|
||||
"smtps://{bot_email}:{bot_email_password}@mail.nova.net.br"
|
||||
))
|
||||
.unwrap()
|
||||
.build();
|
||||
|
||||
// Send the email via remote relay
|
||||
sender.send(&email).unwrap();
|
||||
}
|
||||
}
|
||||
70
src/zip_directory_util.rs
Normal file
70
src/zip_directory_util.rs
Normal file
@@ -0,0 +1,70 @@
|
||||
pub mod zip_directory_util {
|
||||
|
||||
use std::io::prelude::*;
|
||||
use zip::write::SimpleFileOptions;
|
||||
|
||||
use std::fs::File;
|
||||
use std::path::Path;
|
||||
use walkdir::{DirEntry, WalkDir};
|
||||
|
||||
fn zip_dir<T>(
|
||||
it: &mut dyn Iterator<Item = DirEntry>,
|
||||
prefix: &Path,
|
||||
writer: T,
|
||||
method: zip::CompressionMethod,
|
||||
) where
|
||||
T: Write + Seek,
|
||||
{
|
||||
let mut zip = zip::ZipWriter::new(writer);
|
||||
let options = SimpleFileOptions::default()
|
||||
.compression_method(method)
|
||||
.unix_permissions(0o755);
|
||||
|
||||
let prefix = Path::new(prefix);
|
||||
let mut buffer = Vec::new();
|
||||
for entry in it {
|
||||
let path = entry.path();
|
||||
let name = path.strip_prefix(prefix).unwrap();
|
||||
let path_as_string = name
|
||||
.to_str()
|
||||
.map(str::to_owned)
|
||||
.expect("Failed to parse path");
|
||||
|
||||
// Write file or directory explicitly
|
||||
// Some unzip tools unzip files with directory paths correctly, some do not!
|
||||
if path.is_file() {
|
||||
println!("adding file {path:?} as {name:?} ...");
|
||||
zip.start_file(path_as_string, options)
|
||||
.expect("Failed to add file");
|
||||
let mut f = File::open(path).unwrap();
|
||||
|
||||
f.read_to_end(&mut buffer).expect("Failed to read file");
|
||||
zip.write_all(&buffer).expect("Failed to write file");
|
||||
buffer.clear();
|
||||
} else if !name.as_os_str().is_empty() {
|
||||
// Only if not root! Avoids path spec / warning
|
||||
// and mapname conversion failed error on unzip
|
||||
println!("adding dir {path_as_string:?} as {name:?} ...");
|
||||
zip.add_directory(path_as_string, options)
|
||||
.expect("Failed to add directory");
|
||||
}
|
||||
}
|
||||
zip.finish().expect("Failed to ZIP");
|
||||
}
|
||||
|
||||
pub fn zip_source_dir_to_dst_file(src_dir: &Path, dst_file: &Path) {
|
||||
if !Path::new(src_dir).is_dir() {
|
||||
panic!("src_dir must be a directory");
|
||||
}
|
||||
|
||||
let method = zip::CompressionMethod::Stored;
|
||||
let path = Path::new(dst_file);
|
||||
let file = File::create(path).unwrap();
|
||||
|
||||
let walkdir = WalkDir::new(src_dir);
|
||||
let it = walkdir.into_iter();
|
||||
|
||||
zip_dir(&mut it.filter_map(|e| e.ok()), src_dir, file, method);
|
||||
}
|
||||
|
||||
}
|
||||
Reference in New Issue
Block a user