CATEGORIA;PONTOS
APRESENTAÇÃO;1
CONFIRMAÇÃO DE E-MAIL;
CONFIRMAÇÃO DE TELEFONE;1
PROTOCOLO;
USO DO PORTUGUÊS;1
PACIÊNCIA E EDUCAÇÃO;
DISPONIBILIDADE;1
ESCLARECIMENTO;
```

This output has been formatted according to the specifications, with only the relevant categories and a points value of 0, 1, or empty based on whether the evaluation provided a specific score for each category. Categories that were not evaluated in terms of scoring are left blank as per your instructions.