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9fb0f399498fd5001ada1ff45ff468e06a295d41
piperun-bot/src/main.rs
Jelson Stoelben Rodrigues 9fb0f39949 chore: add evaluations folder 
feat: adjust filtering
2025-08-11 10:19:09 -03:00

518 lines
21 KiB
Rust
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use std::ffi::OsStr;
use std::{any::Any, env, fmt::format, iter, time::Duration};
// use http::{self, response};
use chrono::{self, Timelike};
use dotenv;
use ipaddress;
use itertools::{self, Itertools};
use lettre;
use reqwest;
use serde_json::{self, json};
use zip;
fn main() {
match dotenv::dotenv().ok() {
Some(_) => println!("Environment variables loaded from .env file"),
None => eprintln!("Failed to load .env file"),
}
// Read environment variables
let OLLAMA_URL = env::var("OLLAMA_URL").unwrap_or("localhost".to_string());
let OLLAMA_PORT = env::var("OLLAMA_PORT")
.unwrap_or("11432".to_string())
.parse::<u16>()
.unwrap_or(11432);
let PIPERUN_API_URL = env::var("PIPERUN_API_URL").expect("PIPERUN_API_URL has not been set!");
let PIPERUN_CLIENT_ID = env::var("PIPERUN_CLIENT_ID")
.expect("PIPERUN_CLIENT_ID has not been set!")
.parse::<i32>()
.unwrap_or(0);
let PIPERUN_CLIENT_SECRET =
env::var("PIPERUN_CLIENT_SECRET").expect("PIPERUN_CLIENT_SECRET has not been set!");
let PIPERUN_BOT_USERNAME =
env::var("PIPERUN_BOT_USERNAME").expect("PIPERUN_BOT_USERNAME has not been set!");
let PIPERUN_BOT_PASSWORD =
env::var("PIPERUN_BOT_PASSWORD").expect("PIPERUN_BOT_PASSWORD has not been set!");
let OLLAMA_AI_MODEL = env::var("OLLAMA_AI_MODEL").expect("OLLAMA_AI_MODEL has not been set!");
let MINIMUM_NUMBER_OF_MESSAGES_TO_EVALUATE = env::var("MINIMUM_NUMBER_OF_MESSAGES_TO_EVALUATE")
.expect("MINIMUM_NUMBER_OF_MESSAGES_TO_EVALUATE has not been set!")
.parse::<usize>()
.unwrap_or(10);
let MINIMUM_NUMBER_OF_MESSAGES_WITH_AGENT_TO_EVALUATE =
env::var("MINIMUM_NUMBER_OF_MESSAGES_WITH_AGENT_TO_EVALUATE")
.expect("MINIMUM_NUMBER_OF_MESSAGES_WITH_AGENT_TO_EVALUATE has not been set!")
.parse::<usize>()
.unwrap_or(12);
let BOT_EMAIL = env::var("BOT_EMAIL").expect("BOT_EMAIL has not been set!");
let BOT_EMAIL_PASSWORD =
env::var("BOT_EMAIL_PASSWORD").expect("BOT_EMAIL_PASSWORD has not been set!");
// Print the configuration
println!("OLLAMA_URL: {}", OLLAMA_URL);
println!("OLLAMA_PORT: {}", OLLAMA_PORT);
println!("OLLAMA_AI_MODEL: {}", OLLAMA_AI_MODEL);
println!("PIPERUN_API_URL: {}", PIPERUN_API_URL);
println!("PIPERUN_CLIENT_ID: {}", PIPERUN_CLIENT_ID);
println!("PIPERUN_CLIENT_SECRET: {}", PIPERUN_CLIENT_SECRET);
println!("PIPERUN_BOT_USERNAME: {}", PIPERUN_BOT_USERNAME);
println!("PIPERUN_BOT_PASSWORD: {}", PIPERUN_BOT_PASSWORD);
let ip_address = ipaddress::IPAddress::parse(OLLAMA_URL.to_string());
let OLLAMA_SANITIZED_IP = match ip_address {
Ok(ip) => {
if ip.is_ipv4() {
OLLAMA_URL.clone()
} else {
format!("[{}]", OLLAMA_URL.clone())
}
}
Err(e) => OLLAMA_URL.clone(),
};
// Send the authentication request
let client = reqwest::blocking::Client::new();
let auth_request = client
.post(format!("https://{}/oauth/token", PIPERUN_API_URL))
.header("Content-Type", "application/json")
.header("Accept", "application/json")
.body(
serde_json::json!({
"grant_type": "password",
"client_id": PIPERUN_CLIENT_ID,
"client_secret": PIPERUN_CLIENT_SECRET,
"username": PIPERUN_BOT_USERNAME,
"password": PIPERUN_BOT_PASSWORD,
})
.to_string(),
);
println!("Sending authentication request to Piperun API...");
println!("{:?}", auth_request);
let response = auth_request.send();
let access_token = match response {
Ok(resp) => {
if resp.status().is_success() {
let json: serde_json::Value = resp.json().unwrap();
// println!("Authentication successful: {:?}", json);
// Extract the access token
if let Some(access_token) = json.get("access_token") {
println!("Access Token: {}", access_token);
access_token
.as_str()
.expect("Failed to get token")
.to_string()
} else {
eprintln!("Access token not found in response");
panic!("Failed to retrieve access token from Piperun API");
}
} else {
eprintln!("Authentication failed: {}", resp.status());
let json: serde_json::Value = resp.json().unwrap();
eprintln!("Response body: {:?}", json);
panic!("Failed to authenticate with Piperun API");
}
}
Err(e) => {
eprintln!("Error sending authentication request: {}", e);
panic!("Failed to send authentication request to Piperun API");
}
};
// Get the current day in the format YYYY-MM-DD
let current_date = chrono::Local::now();
let formatted_date = current_date.format("%Y-%m-%d").to_string();
println!("Current date: {}", formatted_date);
// Get the day before the current date
let day_before = current_date
.checked_sub_signed(chrono::Duration::days(1))
.expect("Failed to get the day before");
let formatted_day_before = day_before.format("%Y-%m-%d").to_string();
println!("Day before: {}", formatted_day_before);
let day_before_at_midnight = day_before
.with_hour(0)
.unwrap()
.with_minute(0)
.unwrap()
.with_second(0)
.unwrap();
let formatted_day_before_at_midnight =
day_before_at_midnight.format("%Y-%m-%d %H:%M").to_string();
let day_before_at_23_59_59 = day_before
.with_hour(23)
.unwrap()
.with_minute(59)
.unwrap()
.with_second(59)
.unwrap();
let formatted_day_before_at_23_59_59 =
day_before_at_23_59_59.format("%Y-%m-%d %H:%M").to_string();
println!(
"Day before at midnight: {}, Day before at 23:59:59: {}",
formatted_day_before_at_midnight, formatted_day_before_at_23_59_59
);
let formatted_day_before = day_before_at_midnight.format("%Y-%m-%d").to_string();
// Create a folder named with the day_before
if !std::fs::exists(format!("{formatted_day_before}")).unwrap() {
std::fs::create_dir(format!("{formatted_day_before}")).expect("Failed to create directory")
}
let start_of_talk_code: String = "talk_start".to_string();
let support_queue_id: String = "13".to_string();
// API V2
let report_type = "consolidated".to_string();
let talks_request = client
.get(format!("https://{}/api/v2/reports/talks", PIPERUN_API_URL))
.bearer_auth(&access_token)
.header("Content-Type", "application/json")
.header("Accept", "application/json")
.query(&[
("report_type", report_type),
("start_date", formatted_day_before_at_midnight),
("end_date", formatted_day_before_at_23_59_59),
("date_range_type", start_of_talk_code),
("queue_id[]", support_queue_id),
]);
println!("Sending request for consolidated talks... {talks_request:?}");
let talks_response = talks_request.send();
let talks = match talks_response {
Ok(resp) => {
if resp.status().is_success() {
let json: serde_json::Value = resp.json().unwrap();
// println!("Consolidated talks response: {:?}", json);
json
} else {
eprintln!("Failed to get consolidated talks: {}", resp.status());
let json: serde_json::Value = resp.json().unwrap();
eprintln!("Response body: {:?}", json);
panic!("Failed to retrieve consolidated talks from Piperun API");
}
}
Err(e) => {
eprintln!("Error sending request for consolidated talks: {}", e);
panic!("Failed to send request for consolidated talks to Piperun API");
}
};
// TODO: Read paginated output until the end
let talks_array = talks["data"]
.as_array()
.expect("Failed to parse talks response as array");
// talks_array.iter().for_each(|talk| println!("{talk}"));
println!("Number of consolidated talks: {}", talks_array.len());
let talk_ids = talks_array
.iter()
.cloned()
.map(|value| {
serde_json::from_value::<serde_json::Value>(value).expect("Failed to parse the JSON")
["id"]
.clone()
.to_string()
})
.collect::<Vec<String>>();
println!("IDS {:?}", talk_ids);
talk_ids
.iter()
.cloned()
.map(|talk_id| {
let talk_id_get_request = client
.get(format!("https://{}/api/talk_histories", PIPERUN_API_URL))
.bearer_auth(&access_token)
.header("Content-Type", "application/json")
.header("Accept", "application/json")
.query(&[
("talk_id", talk_id),
("type", "a".to_string()),
("only_view", "1".to_string()),
]);
let talk_id_get_result = talk_id_get_request.send();
return talk_id_get_result;
})
.skip(0)
.take(15)
.for_each(|result| {
let json = result.unwrap().json::<serde_json::Value>().expect("Failed to deserialize response to JSON");
let talk_histories = &json["talk_histories"];
let data = &talk_histories["data"];
// Filter chats that have very few messages
let talk_lenght = talk_histories.as_array().expect("Wrong message type received from talk histories").len();
if talk_lenght < MINIMUM_NUMBER_OF_MESSAGES_TO_EVALUATE {return;}
// Filter chats that have less that specified ammount of talks with support agent form the last queue transfer
let found = talk_histories.as_array().expect("Wrong message type received from talk histories").into_iter().enumerate().find(|(pos, message_object)|{
let message = message_object["message"].as_str().expect("Failed to decode message as string");
let found = message.find("Atendimento transferido para a fila [NovaNet -> Atendimento -> Suporte]");
found.is_some()
});
match found {
None => {return;},
Some(pos) => {
let pos_found = pos.0;
if pos_found < MINIMUM_NUMBER_OF_MESSAGES_WITH_AGENT_TO_EVALUATE {return;}
}
};
// Filter chats that pass by multiple agents
let number_of_agents_except_pipebot = talk_histories.as_array().expect("Wrong message type received from talk histories").into_iter()
.map(|message| &message["user"]["name"])
.filter(|name| name.as_str().unwrap() != "PipeBot".to_string())
.unique()
.count();
if number_of_agents_except_pipebot > 1 {return;}
// Filter stop notification active
let found_stop_notification = talk_histories.as_array().expect("Wrong message type received from talk histories").into_iter().enumerate().find(|(pos, message_object)|{
let message = message_object["message"].as_str().expect("Failed to decode message as string");
let found = message.find("ATENÇÃO CLIENTE COM NOTIFICAÇÃO DE PARADA ATIVA");
found.is_some()
});
if found_stop_notification.is_some() {return;}
// Filter Bot finished chats
if json["agent"]["user"]["name"].as_str().unwrap_or("unknown_user") == "PipeBot" {return;}
let talk = talk_histories.as_array().expect("Wrong message type received from talk histories").iter().rev().map(|message_object|
{
let new_json_filtered = format!(
"{{
message: {},
sent_at: {},
type: {},
user_name: {}
}}",
message_object["message"],
message_object["sent_at"],
message_object["type"],
message_object["user"]["name"]
);
// println!("{}", new_json_filtered);
new_json_filtered
}).reduce(|acc, e| {format!("{acc}\n{e}")}).expect("Error extracting talk");
let system =
"
SEGUINDO OS CRITÉRIOS QUE VÃO ESTAR ABAIXO, AVALIE ATENDIMENTOS DE SUPORTE PRESTADOS VIA CHAT.
01 (APRESENTAÇÃO) - O AGENTE DEVE SE APRESENTAR NO INÍCIO DO ATENDIMENTO.
02 (CONFIRMAÇÃO DE E-MAIL) - O AGENTE DEVE SOLICITAR OU CONFIRMAR O E-MAIL DO CLIENTE DURANTE A CONVERSA.
03 (PROTOCOLO) - O AGENTE DEVE INFORMOU O PROTOCOLO DE ATENDIMENTO DURANTE A CONVERSA.
04 (USO DO PORTUGUÊS) - O AGENTE DEVE UTILIZAR CORRETAMENTE O PORTUGUÊS. LEMBRANDO QUE SOMOS UMA EMPRESA REGIONAL, UTILIZAMOS UMA LINGUAGEM MAIS INFORMAL. NÃO ESTÁ ERRADO SE O AGENTE UTILIZAR 'TU', 'TEU', 'TUA'.
05 (PACIÊNCIA E EDUCAÇÃO) - O AGENTE DEVE SER PACIENTE E EDUCADO, UTILIZANDO O USO DE AGRADECIMENTOS, SAUDAÇÕES, PEDIDOS DE DESCULPAS E LINGUAGEM RESPEITOSA, COMO POR EXEMPLO 'VOU VERIFICAR, AGUARDE UM MOMENTO POR GENTILEZA', 'DESCULPE, MAS NÃO TE COMPREENDI, PODERIA EXPLICAR DE NOVO?', 'OBRIGADO PELAS INFORMAÇÕES'.
06 (DISPONIBILIDADE) - O AGENTE DEVE SE COLOCAR À DISPOSIÇÃO DO CLIENTE, DEIXANDO CLARO QUE A EMPRESA ESTÁ SEMPRE DISPONÍVEL PARA AJUDAR.
----------
As mensagens do chat estão estruturadas no formato JSON com os campos:
- **message**: conteúdo da mensagem
- **sent_at**: horário de envio
- **type**: tipo da mensagem ('IN', 'OUT' ou 'SYSTEM'). As mensagens do agente são sempre do tipo 'OUT'.
- **user_name**: nome do usuário que enviou a mensagem. Não considere respostas do PipeBot como do agente
O fluxo de mensagens inica-se com o cliente interagindo com o BOT, e então a mensagem é transferida para o atendente.
Em cada categoria, atribua 0 quando o agente não tiver atendido o critétio e 1 caso tenha atendido.
A sua resposta deve ser uma apenas uma tabela CSV e nada mais, utilizando como separador o caracter ';' com as colunas: CATEGORIA;PONTOS;MOTIVO;EVIDENCIA onde cada linha contém a avaliação de um dos critérios acima.
A seguir estão as mensagens do atendimento, em JSON, avalie e retorne apenas um CSV.
";
// println!("{system}\n {talk}");
let ollama_api_request = client.post(format!("http://{OLLAMA_SANITIZED_IP}:{OLLAMA_PORT}/api/generate"))
.body(
serde_json::json!({
"model": OLLAMA_AI_MODEL,
"prompt": format!("{system} \n{talk}"),
// "options": serde_json::json!({"temperature": 0.1}),
"stream": false,
}).to_string()
);
let result = ollama_api_request.timeout(Duration::from_secs(3600)).send();
match result {
Ok(response) => {println!("Response: {:?}", response);
let response_json = response.json::<serde_json::Value>().expect("Failed to deserialize response to JSON");
println!("{}", response_json);
let ai_response = response_json["response"]
.as_str()
.expect("Failed to get AI response as string");
println!("AI Response: {}", ai_response);
let csv_response = ai_response.replace("```csv\n", "").replace("```", "");
// Save the CSV response to a file
let user_name = &json["agent"]["user"]["name"].as_str().unwrap_or("unknown_user");
let talk_id = &json["id"].as_u64().unwrap_or(0);
let tracking_number = &json["tracking_number"].as_str().unwrap_or("");
std::fs::write(format!("./evaluations/{}/{} - {} - {}.csv", formatted_day_before, user_name, talk_id, tracking_number), csv_response).expect("Unable to write file");
std::fs::write(format!("./evaluations/{}/{} - {} - {} - prompt.txt", formatted_day_before, user_name, talk_id, tracking_number), format!("{system} \n{talk}")).expect("Unable to write file");
},
Err(error) => {println!("Error {error}");}
};
});
// Compress folder into zip
let source_dir_str = format!("./evaluations/{formatted_day_before}");
let output_zip_file_str = format!("./evaluations/{formatted_day_before}.zip");
let source_dir = Path::new(source_dir_str.as_str());
let output_zip_file = Path::new(output_zip_file_str.as_str());
doit(source_dir, output_zip_file, zip::CompressionMethod::Stored);
// Send folder to email
println!("Trying to send email...");
send_email(
&formatted_day_before,
&BOT_EMAIL,
&BOT_EMAIL_PASSWORD,
"Wilson da Conceição Oliveira <wilson.oliveira@nova.net.br>",
&output_zip_file_str,
);
}
use std::io::prelude::*;
use zip::{result::ZipError, write::SimpleFileOptions};
use std::fs::File;
use std::path::{Path, PathBuf};
use walkdir::{DirEntry, WalkDir};
fn zip_dir<T>(
it: &mut dyn Iterator<Item = DirEntry>,
prefix: &Path,
writer: T,
method: zip::CompressionMethod,
) where
T: Write + Seek,
{
let mut zip = zip::ZipWriter::new(writer);
let options = SimpleFileOptions::default()
.compression_method(method)
.unix_permissions(0o755);
let prefix = Path::new(prefix);
let mut buffer = Vec::new();
for entry in it {
let path = entry.path();
let name = path.strip_prefix(prefix).unwrap();
let path_as_string = name
.to_str()
.map(str::to_owned)
.expect("Failed to parse path");
// Write file or directory explicitly
// Some unzip tools unzip files with directory paths correctly, some do not!
if path.is_file() {
println!("adding file {path:?} as {name:?} ...");
zip.start_file(path_as_string, options)
.expect("Failed to add file");
let mut f = File::open(path).unwrap();
f.read_to_end(&mut buffer).expect("Failed to read file");
zip.write_all(&buffer).expect("Failed to write file");
buffer.clear();
} else if !name.as_os_str().is_empty() {
// Only if not root! Avoids path spec / warning
// and mapname conversion failed error on unzip
println!("adding dir {path_as_string:?} as {name:?} ...");
zip.add_directory(path_as_string, options)
.expect("Failed to add directory");
}
}
zip.finish().expect("Failed to ZIP");
}
fn doit(src_dir: &Path, dst_file: &Path, method: zip::CompressionMethod) {
if !Path::new(src_dir).is_dir() {
panic!("src_dir must be a directory");
}
let path = Path::new(dst_file);
let file = File::create(path).unwrap();
let walkdir = WalkDir::new(src_dir);
let it = walkdir.into_iter();
zip_dir(&mut it.filter_map(|e| e.ok()), src_dir, file, method);
}
use lettre::{
Message, SmtpTransport, Transport,
message::Attachment,
message::MultiPart,
message::SinglePart,
message::header::ContentType,
transport::smtp::authentication::{Credentials, Mechanism},
};
fn send_email(
day_before: &str,
bot_email: &str,
bot_email_password: &str,
to: &str,
zip_file_name: &str,
) {
let filebody = std::fs::read(zip_file_name).unwrap();
let content_type = ContentType::parse("application/zip").unwrap();
let attachment = Attachment::new(zip_file_name.to_string()).body(filebody, content_type);
let email = Message::builder()
.from(format!("PipeRUN bot <{bot_email}>").parse().unwrap())
.reply_to(format!("PipeRUN bot <{bot_email}>").parse().unwrap())
.to(format!("{to}").parse().unwrap())
.subject(format!("Avaliacao atendimentos {day_before}"))
.multipart(
MultiPart::mixed()
.singlepart(
SinglePart::builder()
.header(ContentType::TEXT_PLAIN)
.body(String::from("Avaliacao dos atendimentos")),
)
.singlepart(attachment),
)
.unwrap();
// Create the SMTPS transport
let sender = SmtpTransport::from_url(&format!(
"smtps://{bot_email}:{bot_email_password}@mail.nova.net.br"
))
.unwrap()
.build();
// Send the email via remote relay
sender.send(&email).unwrap();
}
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